Refund & Return Policy
Last Updated: September 4, 2026
At COREVANTA LLC, we want our customers to have a positive purchasing experience. Because fitness equipment can be large, heavy and expensive to transport, returns are subject to the conditions outlined below.
1. Return Requests
Customers should contact us before returning any product.
Please do not ship a product back without receiving return instructions from COREVANTA LLC.
To request a return, contact:
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Photographs when applicable
2. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- Photographs of the shipping label
- Description of the damage
Do not dispose of damaged packaging until the claim has been reviewed, as the carrier or supplier may require photographs or other documentation.
3. Incorrect Products
If you receive an incorrect item, contact us before using or assembling the product.
We will review the order and determine the appropriate resolution.
4. Defective Products
If a product appears to have a manufacturing defect, contact us with your order information and a description of the issue.
We may request photographs, video, serial numbers or other information necessary to evaluate the claim.
Depending on the circumstances, the resolution may include troubleshooting, replacement parts, repair, replacement or another appropriate remedy.
5. Change-of-Mind Returns
For eligible products, customers may request a return due to a change of mind.
Because large fitness equipment can involve substantial transportation and handling costs, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law or agreed to by COREVANTA LLC.
Products must be returned in accordance with our return instructions.
6. Return Condition
Returned products should generally be:
- Unused
- In resalable condition
- Complete with included accessories
- Returned with original packaging where reasonably possible
- Free from damage caused after delivery
Products that have been used, modified, damaged, improperly assembled or otherwise altered may not qualify for a return.
7. Large or Freight Shipments
Certain fitness equipment may be shipped by freight due to its size or weight.
Special return procedures may apply to freight-delivered equipment.
Customers should contact us before arranging transportation or returning a large item.
8. Non-Returnable Items
Certain products may not be eligible for return, including products that:
- Have been customized or specially ordered
- Have been modified at the customer’s request
- Have been used extensively
- Have been damaged after delivery
- Are otherwise identified as non-returnable on the product listing
Applicable legal rights are not affected by this policy.
9. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear may depend on the customer’s payment provider or financial institution.
10. Shipping Charges
Original shipping charges may be non-refundable unless the return is due to an error by COREVANTA LLC, a defective product, shipping damage or another circumstance requiring reimbursement under applicable law.
Return shipping costs may apply depending on the reason for the return.
11. Refused Deliveries
Customers should not refuse delivery simply because they have changed their mind.
A refused shipment may result in return-to-sender transportation, handling or other logistics costs.
Please contact us before refusing delivery so we can determine the best solution.
12. Warranty Claims
Some products may include manufacturer warranties.
Warranty coverage, duration and claim procedures vary by product.
A warranty claim is separate from a standard change-of-mind return.
Please review the warranty information associated with the specific product.
13. Contact
For return or refund questions, contact:
COREVANTA LLC
2109 Arcadia Rd
Birmingham, AL 35214
United States
