Frequently Asked Question
How can I place an order?
You can place an order directly through our website by selecting the product you want, choosing the available options and completing checkout.
For larger or commercial orders, please contact our B2B team before purchasing so we can assist with product selection and quantity requirements.
Can I order multiple units?
Yes. We support both individual purchases and larger quantity orders.
For multiple-unit purchases, please contact us before ordering so we can provide information regarding availability, shipping and B2B pricing where applicable.
Do you offer B2B pricing?
Yes. We work with businesses, gyms, trainers, property operators and organizations.
B2B pricing may depend on product, quantity, project requirements and shipping destination.
Contact our B2B team for a quotation.
Display FAQ
Where do you ship?
We currently serve customers within the United States. Shipping availability may vary depending on the product and destination.
How long does shipping take?
Shipping times vary by product, warehouse availability, carrier and destination.
The estimated shipping information shown during checkout or on the product page should be considered an estimate rather than a guaranteed delivery date.
Will my order ship in multiple packages?
Large fitness equipment orders may be shipped in multiple packages or shipments depending on the product and logistics arrangement.
Will I receive tracking information?
When tracking information is available, it will be provided to the email address associated with your order.
For large or freight shipments, additional delivery coordination may be required.
Are your products suitable for home use?
Many products are designed for home fitness applications. However, customers should review the individual product specifications before purchasing.
Always confirm dimensions, user capacity, electrical requirements and intended-use information for the specific product.
Are your products suitable for commercial gyms?
Some products are designed for commercial or higher-use environments.
Please review the product description carefully or contact our team before purchasing for a commercial facility.
Do you offer assembly?
Assembly options depend on the product and shipping arrangement.
If assembly is not specifically included in the product listing, customers should assume that assembly is not included.
Can I request product specifications?
Yes.
If you need additional information about dimensions, materials, power requirements, weight capacity, packaging or other specifications, please contact customer support before placing your order.
What is your return policy?
Eligible products may be returned according to our Refund & Return Policy.
Because fitness equipment can be large, heavy and costly to transport, certain products may have special return requirements.
Please review our Refund Policy before placing your order.
What if my product arrives damaged?
Please contact us as soon as possible after delivery.
Provide your order number and clear photographs of the product, packaging and shipping label. This information helps us evaluate the issue and determine the appropriate resolution.
What if I receive the wrong product?
Contact us immediately with your order number and photographs of the product received.
We will review the order and assist with the appropriate next steps.
Do you provide installation instructions?
Installation instructions may be provided with the product depending on the manufacturer and model.
Customers should follow the manufacturer’s assembly and safety instructions.
Do your products come with a warranty?
Warranty coverage varies by product and manufacturer.
Please review the warranty information associated with the specific product before purchasing.
Can I purchase replacement parts?
Replacement part availability depends on the product and manufacturer.
Contact us with your order number, product model and a description of the required part.
